RGPS at a Glance
Supporting patients and doctors with access to specialist clinicians when needed the most.
The RGPS delivers a 24/7 on-demand GP Telehealth solution designed by doctors and healthcare professionals in collaboration with patients to support people to get access to specialist General Practice care and Emergency support when they need it.
HOW WE HELP?
Delivering Safe and Quality Healthcare Where and When it is Needed
We work closely with our customers to treat patients, support clinical staff, deliver Telehealth care to low acuity patients, reduce preventable hospitalisations, and support safe, high quality and efficient patient flow in Emergency Departments across Australia. Our accredited GP Visiting Medical Officers live in Australia and support existing emergency services and primary care pathways.
Healthcare Available 24/7
The RGPS is available 24 hours a day, 7 days a week, 365 days of the year. Our service is timely and professional, providing consultations with Australian-qualified and resident doctors (Fellows of the Royal Australian College of GPs or Australian College of Rural and Remote Medicine).
Delivering High-Quality Healthcare since 2001
The RGPS is a service of RARMS Health which has been delivering remote GP, health and hospital services since 2001. Since 2016, the RGPS has been supporting GPs, hospitals and age care facilities to improve doctor work/life balance, support workforce recruitment and retention, and deliver improved access to quality care in vulnerable communities around Australia.
Working within Established Systems
The RGPS works with local GPs, pharmacists, aged care providers, NDIS services and hospital medical officers to ensure we integrate into established models of care and support local workforce capacity. With a long history of supporting rural and remote health and hospital care, we understand that Telehealth cannot replace the continuity of care delivered by a local health team. That is why we maintain a 93% positive satisfaction rate among clinicians and hospital health staff.
Our clinicians are Australian resident and accredited
The RGPS is staffed by doctors with a combined hundreds of years of experience in delivering GP and medical officers services to Australian hospitals and patients. Unlike other services, all our doctors are resident in Australia and are accredited to deliver high-quality GP and emergency services. This ensures that resources remain in local communities and our clinicians have a deep knowledge of the circumstances and needs of patients.
The RGPS uses the latest encryption and security software.
The RGPS has been delivering secure and encrypted health services to patients and hospitals since 2016. All our consultations are fully encrypted and we use Argus to transfer patient consultation records back to their regular GP, and scripts to their local pharmacy, to ensure secure, safe, and reliable continuity of care.
From the Source
"The telehealth services facilitated in Hillston (which I believe were being tested for implementation over the last few months) have been absolutely fantastic and the staff in Hillston are feeling much more supported through this initiative.
"Love having a dedicated service to provide medical support to sites without an on-call GP".
Hospital Emergency Medical Officer
"A diverse and inclusive organisation. Open to different ideas of how to work. Doctors keen to have a go. Excellent communication and clinical skills".
REGISTERED AUSTRALIAN CHARITY
The RGPS is a service of Rural and Remote Medical Services Ltd, an Australian charity established in 2001 to provide on-site health and medical care to vulnerable rural, remote and Indigenous communities. By using the RGPS you are helping us to ensure access to quality care for disadvantaged Australians.