Virtual General Practice Service

After-Hours, In-Hours and Fill-in GP Services

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Virtual Hospital, Ambulance and Emergency Care Support Service

Managing Resources to Support Value-Based Healthcare


Virtual Aged Care Service

Supporting Ageing in Place with Dignity


Virtual Mining and Agricultural Health Service

Reaching out to Maintain Workplace Health and Safety


Virtual Heath Care for People with Disabilities Service

Delivering Healthcare in the Home

Why HealthAccess?



Healthcare Available 24/7

HealthAccess is available 24 hours a day, 7 days a week, 365 days of the year. Our service is timely and professional, providing consultations with Australian-qualified and resident doctors (Fellows of the Royal Australian College of GPs or Australian College of Rural and Remote Medicine).



Working within Established Systems

HealtAccess works with local GPs, pharmacists, aged care providers, NDIS services and hospital medical officers to ensure we integrate into established models of care and support local workforce capacity.  With a long history of supporting rural and remote health and hospital care, we understand that Telehealth cannot replace the continuity of care delivered by a local health team. That is why we maintain a 93% positive satisfaction rate among clinicians and hospital health staff.



Australian resident and accredited doctors

HealtAccess is staffed by doctors with a combined hundreds of years of experience in delivering GP and medical officers services to Australian hospitals and patients.  Unlike other services, all our doctors are resident in Australia and are accredited to deliver high-quality GP and emergency services by the Australian Health Practitioners Registration Authority and relevant medical collages.  This ensures our clinicians have a deep knowledge of the circumstances and needs of patients.



Delivering High-Quality Healthcare since 2001

HealthAccess is a service of RARMS Health which has been delivering remote GP, health and hospital services since 2001. Since 2016, the RGPS has been supporting GPs, hospitals and age care facilities to improve doctor work/life balance, support workforce recruitment and retention, and deliver improved access to quality care in vulnerable communities around Australia.



Latest encryption and security software.

HealthAccess has been delivering secure and encrypted health services to patients and hospitals since 2016.  All our consultations are fully encrypted and we use Argus to transfer patient consultation records back to their regular GP, and scripts to their local pharmacy, to ensure secure, safe, and reliable continuity of care.



Our clinicians are Australian resident and accredited 

HealthAccess is an Australia profit for purpose organisation. Not only does 100% of our resources go to creating jobs and opportunities in Australia, 100% of any surplus we generates goes directly to supporting the establishment and maintenance of on-site primary health care services in rural and remote communities. Today, HealthAccess supports 8 medical centres located in vulnerable rural and remote locations serving more than 20,000 active patients of whom more than 25% are Aboriginal and/or Torres Strait Islander.

HealthAccess at a Glance

For over 20 years, we have been supporting patients and health services with access to emergency and primary health clinicians.

HealthAccess has been designed to deliver a 24/7 on-demand virtual care solution designed by doctors and healthcare professionals in collaboration with patients to support better access to specialist General Practice care and emergency support when it is needed.

Our clients include Local Health Districts, Emergency Departments, Residential Aged Care Facilities and medical practices. We work closely with our clients to design a service that meets the needs of your patients, support and train your staff and deliver high-quality Telehealth care to T5 - T3 Our services help our clients to improve access during unavoidable workforce shortages, reduce avoidable hospitalisations, support efficient resource allocation and patient flow across Australia. 


Service At Its Finest

Delivering Safe and Quality Healthcare Where and When it is Needed


From the Source

"The telehealth services facilitated in Hillston (which I believe were being tested for implementation over the last few months) have been absolutely fantastic and the staff in Hillston are feeling much more supported through this initiative.


HealthAccess Patient

"Love having a dedicated service to provide medical support to sites without an on-call GP".


Hospital Emergency Medical Officer

"A diverse and inclusive organisation. Open to different ideas of how to work.  Doctors keen to have a go. Excellent communication and clinical skills".


Patient-Flow Manager



HealthAccess is a social enterprise of Rural and Remote Medical Services Ltd, an Australian charity established in 2001 to provide on-site health and medical care to vulnerable rural, remote and Indigenous communities.  By using HealthAccess you are helping us to ensure access to quality care for disadvantaged Australians.