Hospital Support Service

Improving health care access for hospital patients

The HealthAccess Hospital Support Service provides hospitals with access to a high quality and reliable 24/7 service to support the treatment of low acuity patients where Locum support is not available.

The HealthAccess Hospital Support Service currently provides support for 33 hospitals and is rapidly expanding across Australia.

The HealthAccess difference is that we are a GP run and led service applying the principles of primary health care to supporting low acuity care needs in a hospital context.  We negotiate and manage the relationship with acute care hospitals ensuring that our GPs can deliver the specialist primary care care they are trained to provide.

HealthAccess Hospital Support GPs are rostered across the day to consult patients presenting at emergency departments, conduct virtual ward rounds, prepare patient discharges and perform other functions of an on-site VMO when workforce is not available.

We support existing VMOs on-site by managing low acuity matters in unsociable hours, or during peak demand, to ensure rural and regional practice remains attractive for doctors through fatigue management, work/life balance and ensuring that they can serve their on-site primary health care practice needs.

Benefits for our GPs

  1. Deliver high quality care from the convenience of your own practice or office using a structured appointment schedule managed by HealthAccess with Hospitals  to ensure your general practice patients are not inconvenienced by unnecessary delays.

  2. Better utilisation of GP specialist skills in a team-care arrangement with the Hospitals supported by HealthAccess.

  3. The comfort of providing a 24/7 Telehealth service on a rostered basis - you know when you are on-call and for how long. 

  4. Excellent remuneration and support, including oversight of the service by experts in clinical governance and opportunities for training and development.

  5. Flexible work - join our team full-time or part time or as part of a structured return to work from maternity leave.


We are the social enterprise arm of Rural and Remote Medical Services, a charity established in 2001 to provide health and medical care to disadvantaged communities in rural and remote Australia.


We operate 9 community medical centres located in some of the most disadvantaged and vulnerable communities in Australia serving more than 20,000 patients, 25 percent of whom are Aboriginal and Torres Strait Islanders.

We operate a number of social enterprise services including metropolitan General Practices and Telehealth services the revenue from which goes to supporting our charitable work in rural and remote communities.

Interested to find out more?  Simply submit your CV directly to or call Alissa on (02) 4062 8900 for a confidential discussion.